Shipping policy

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.

During periods of high demand, holidays, or promotional events, processing times may be slightly extended.

Shipping Times

Estimated delivery times vary depending on your location and the product ordered:

United States: 7–15 business days
Canada: 7–18 business days
United Kingdom: 7–15 business days
Europe: 7–18 business days
Australia & New Zealand: 8–18 business days
South Africa: 10–25 business days
Rest of World: 10–30 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the products ordered. Promotional free shipping offers may be available from time to time.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email. Tracking information may take 2–7 business days to become active in the carrier's system.

Multiple Packages

Because our products are sourced from various fulfillment centers, orders containing multiple items may arrive in separate packages and at different times.

Delays

While we strive to ensure timely delivery, delays may occur due to customs processing, weather conditions, carrier disruptions, public holidays, or other factors beyond our control.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. If an incorrect address is provided, please contact us immediately. Once an order has been shipped, we may not be able to modify the delivery address.

Lost or Damaged Packages

If your package is lost, damaged, or arrives with missing items, please contact our support team within 7 days of delivery. We will work with the shipping carrier to investigate and resolve the issue.